Repentance being TIM Customer
June 13, 2007 Category: indigo-Nation 
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In September last year I chose to be ... TIM customer wanted a company that had a national coverage "more efficient" so to speak. And my current (Telemig) is only here in Minas same (although you provide roamming by, I believe, almost the entire country).
I had my first problem with them in November ... where was I charged for a service I did not hire. With great difficulty (19 minutes!), Suspended the collection.
Yesterday I received a bill this month. Came A $ 11.04 service TIM WAP FAST. I do not use wap, mobile, because it is expensive.
I called, I was one hour on the phone:
- 50 minutes were not used to explain that the problem was due to attempts to send Tim Fotomensagens I did with the clerk by telephone without success.
But to no avail ... they want to charge 11 dollars. Ok, that they cover. At the same time canceled my subscription with them. Paid for 60 to 100 dollars every month for them, I canceled and now do not pay more. Bye bye ... keep the same customer Telemig Celular. Simple as that.
- And less than 10 minutes to cancel my line TIM.
Now WAP access probably stemmed from the attempts to send fotomensagem since bought 200 torpedoes (Tim Mega promotion messages) for $ 14.00 and could not send any messages with pictures, only text messages common. After two attempts at setting the device to send them to the attendant, an open protocol that has been closed for two days and nothing resolved. I mean, I did not waste my time. And money, right ...
TIM, never. Only if it is even necessary.
I should have believed when communicated by e-mail to friends and family who had switched operator and a friend returned:
"I do not want you down no more prepares pq they are very bad service, if you need the service then forget it."
Would have prevented the nerve I had today. Living and learning ...
Maysa
Tim I am a customer more or less three years, I opted for Plan TIM + 25, which means, put $ 25.00 or more credits and so close that credit is given automatically + 25.00 to speak as you wish. What happened recently: I always plan on using and enjoying this plan, and my surprise was that there was added 25.00 adcionais in the moment that my credits expired, making several contacts with the attendants and even the ombudsman of TIM, but I always was given a new date for my credits that were available in law, the more it never happened, or a dirty hell. Another outrage on my part is that you only create advantages to be clinte them, then, was already, plans do not provide benefits to its customers.
AI put 25 on-chip real credit prepaid tim on Friday 22/06 at 08:53. To date, 25/06 at 17:00 I have not received the credit. I try to complain but they hang up the phone, meet evil, so after waiting 1 hour to be served. It is an endless wear, I protocolocar the voucher and send you a letter and TIM. I am a postpaid customer in the same well and have had many problems. It's time to cancel everything and stop suffering.
2I AM YOU LIVE A 1 YEAR AND A HALF,
3PASSED BY EVERY NOW AND TROUBLE,
BY REASON OF COVERAGE NOT HAVE TO COMPLAINING TO ME, BUT DO NOT KNOW attendants RIGHT OR WHAT THEY ARE DOING, P / I BE SURE OF A PARTICULAR INFORMATION OBTAINED BY THEM ON I NEED AT LEAST 3 TIMES P / SEE IF THEY ALL SPEAK A SAME LANGUAGE!
WITHOUT TELLING THE TIME THAT I NEED TO BE HEARING A LOT OF BLAH BLAH BLAH YOU START TALKING!!!
THIS IS VERY embarrassing ...
Well, these same operators are impossible!
4I've had problems with TIM as well, and never go back to using their service.
Now I am with the course, but I'm having problems too, I'm signing uam 200 minutes, but all the connections I make is added to the collection of charged 200minutos, as if I had used the 200 plus the fact that I used to. . to paying nearly $ 200 a month. To almost giving up the plan.
This is thievery without a size!
Oh, Maysa, Maysa ...
5Unfortunately there is one (or one!) Mobile operator to leave you smiling from ear to ear. My case with Hi (see my blog) was worse than childbirth in a man. Been there, Tim (canceled by the attendance problem, it took), I Telemig (was expensive, but the least worst), I passed by Hi (God forbid) and now I am with the course (that's also not very good) .
The secret is only one: luck!
Maysa,
6I had a similar problem, two consecutive months, came charging into my account Wap, I called back and said I did not use. The clerk said that it can not go wrong if this account is in there that I used. So I told her that I desconfigurei even when my device unlocked to install some Java games (Java in D500 is locked for new applications). Yet she said that I used and had to pay, there was nothing she could do, I'm hoping the bill this month to see if more will come of such a charge. If you come back ... heads will roll hehehe
The service from phone companies is a disgrace it.
7I once spent 45 minutes on the phone trying to block a cell phone account that I had lost (he could have fallen into the hands of a terrorist and I paid links pro Middle East).
Oh, it was also the TIM. Never, of course.