The mobile operator Claro will be required to pay all the material and moral damages caused to consumers by poor provision of 3G service - fast internet access, either by phone or computer. The prosecutor Carlos Andresano, holder of the 3rd District Attorney's Collective Trusteeship of Consumer and Taxpayer's city of Rio de Janeiro, obtained convictions against the company on Friday, 29.

The company was ordered to pay $ 50,000 - if they do not inform the consumer (in advertising or in any other disclosure) the characteristics of the speed of service.

At sentencing, the prosecutor accuses the company of injuring the principle of transparency, not forward, as appropriate to the consumer, the actual characteristics of the service offered. In this case, the court held that the carrier does not adequately inform the fast internet service might become very slow, reaching operate with only 10% capacity - which, as determined by the State Public Ministry of Rio de Janeiro has occurred frequently in various civil investigations.

"This award represents an important victory for the consumer, in that it can be compensated for any moral or material damage that has suffered as a result of the slowness with which he was given the broadband service - service that often had no way to be provided . We hope that the course meets its obligations and, especially, what about releases of Internet access, "said Carlos Andresano.

Source: Estado , received from my brother Helder
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At last, because the complaints are many.

Maysa

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