They are not "just a Bratemp"
May 6, 2006 Category: indigo-Nation 
Send this text by e-mail
Below, I will paste the email I sent to Brastemp 03 days past ... and then the answer (default?) I have received.
CUSTOMER completely dissatisfied
Dear (s);
Never in 27 years, I spent so much anger with a brand as I am now going to Brastemp.
In July 2004, I bought my apartment, furniture and went with him that I hoped would be the best: Frost Free Refrigerator and Washing Machine Brastemp. 2 products are very important for a home. I chose the brand. Brastemp to be bought.
Exactly 14 months later, just not my refrigerator cooled ... ruined a piece called Module, which meant that it was created in an ice compartment connecting the freezer to the refrigerator. Result: food began to spoil. I called assistance (ASTECON) and she contacted the manufacturer, managed, complimentary the piece. I paid the hand labor £ 80.00 days 04.28.2005.
Yesterday, 2 March 2006, put laundry in my machine. Model BWM06ABANA10, CF4264825 series, bought at exactly 1 year and 9 months. Programmed and continued to clean the kitchen. Suddenly all the lights on my panel programming began to flash simultaneously. I tried to stop but did not accept any command by. I took the decision, religuei several times and nothing, still flashing. I gave up, left the machine off with my clothes inside because there was no command that caused her to loose water.
Today, 03, called the ASTECON and immediately the technician who jah was in the neighborhood visited me. When looking ja 'imagined that the board had given problem. Opened and confirmed. I paid $ 10.00 for the visit, and informed me that the repair would give U.S. $ 227.00 (147 + 80 hand the piece of work).Now answer me: As a machine purchased for U.S. $ 999.00, with 21 months of use in a house of an unmarried person, that connects the machine up to 4 times a month, can cause problems?
What's wrong with the products estah Brastemp?
When I made the choice for the products of this brand was a natural choice, because I grew up in products Brastemp q my parents were 10, 15 or 20 years without problems, and still seeing advertisements on TV saying, "Not so no Brastemp h ... "practically a synonym for quality. Now, even the Brastemp "eh not so no Brastemp"??I am COMPLETELY dissatisfied with the brand and will make negative propaganda in all possible occasions, as if he had known before, would have bought another brand or same price or cheaper, but it certainly would hand parts and labor cheaper and perhaps last longer.
As if my refrigerator is not enough, now I have my washing machine "wiggle", and that h worse, without original sin because it will not pay 147 for a card I can buy refurbished less than $ 60.00, guaranteed 18 months.
Disappointment. That word sums up my feelings by Brastemp.
Graciously
Maysa Castro
Belo Horizonte - MG
31 xxxx-xxxx / xxxx-xxxx
ANSWER
We are already working to meet it!
Dear Maysa,
First, we want to thank your contact and apologize for the inconvenience caused.
We received your message, and analyzing their questions, understand your concern, considering the events that have manifested in your washer.
We want to make sure that the components available for use in our washing before being made available for use in our products go through extensive laboratory tests, which simulate the variations of day-to-day in a residence.
Surely we can say we do rigorous testing of quality in all our products, but it is very difficult, when running these, predict the intensity of each variant outside, making it impossible to have any kind of prediction about the life of a product or its parts.
Through this manufacturing process, we ensure a better quality of products and parts available for sale as well as contribute to a continuous quality improvement of our products and services. With this in mind, constantly launched new product technologies in the market, offering more security and convenience to our customers.
In the occurrence that was manifested in the electronic component of your washer, we clarify that we can deal with several potential variants that may influence the external event, such as installation conditions and product use or wear suffered by other electronic components, varying from electric voltage.
Regarding your case, we can not conclude that the occurrences that had the part of your product must necessarily be a bad quality of it, especially taking into account that during the period set by its warranty term (1 years), there were no irregularities in its functioning.
Hopefully, then, have managed to clarify their questions as best we can, and remember that we are at your disposal for any eventualities through our website, where necessary. Online Help, you talk to our representatives in real time.
Sincerely,
Xxxxxx xxxxxxx xxxxxxx
Customer Service Brastemp
-
I mean, you can even buy the brand and pay for it. But do not delude yourself that will have a quality product.
For me, still an unjustifiable Refrigerator Washing Machine and a brand BRASTEMP break in 1 year and 4 months and 1 year and 9 months respectively.
I learned: Brastemp, never! In the market we have other options: Electrolux , Continental, GE , Bosch , LG , Dako , among others.
More people dissatisfied, Complain Here , I want to complain , here , here also ...
I solved the problem as follows: I got the part number that spoiled (326024100), according to the Authorized Technical Brastemp, searched on Google and tcharam! I found the R $ 115.00, an authorized reseller Brastemp , already with shipping included. My brother Erick will exchange it for me.
I hope to wash clothes comes q week without getting all the time taking and placing the machine in decision making.
Maysa
I bought a washing machine from electrolux. It only lasted one year. Once out of warranty, started making a noise. Result: replace the bearing. There will be $ 400.00. This, in 2007. Last year, the same problem. I spent over $ 300.00, because it did not do the service for technical assistance. Did not three months, she returned to the same noise. I was leaving until it stopped completely this week. I decided to buy a new one. But what? No brand pays more! The devices do not last more than a year!
ASeptember 30, 2011
I just go to court because after several emails and phone calls to Brastemp not give the slightest attention, she thinks owns the market for washing machines. The machine Brastemp Floral and Jasmine are disposable, lasting no more than three years. BRASTEMP careful to not have more quality BRASTEMP. threw his name into the air conquered during years and years.
Nilton
2Good afternoon!
3I have a frost free Brastemp turn, it was just freezing the top ... I called a technician is not authorized and that the q told me I needed to do a thaw for 48 hours, did not believe it ..... I called another technician and this has allowed a budget amounting to 350.00 saying having to replace the blanket and other components .... then I decided to test what the first technician had spoken, I defrost it for 48 hours and she is a marvel freezing.
This refrigerator also looked haunted as much cracked, made various noises, then the coach would have said that alienates it from the wall because she was very close .... she stopped making noise ..... I have helped friends!
I enjoyed this topic! congratulations to you for this excellent text, also I liked the style of the website
4CONTINENTAL REFRIGERATOR 430 defective in the controller card and nowhere all authorized the RJ is the part to reset. Continental junk! I lost one time calling all of the site and there is nowhere in the plate. Only one said that MAYBE come next week and $ 220.00! Absurd!
5I'm in the same situation with John CONTINENTAL REFRIGERATOR 430. Nothing in place a plate. The Continental SAC suggested to me, amazingly, enter the shop of Continental, choose a similar product and buy it with 30% discount. It's a lot of chutzpah. There is no respect for the consumer. Refrigerator now is disposable product, used 1or 2 years and throw away and buy another. Where are we going to stop, tell me if anyone has a clue. D'one and all this grief is too exhausting. The time I have lost the phone. I'm with an urge to send this unfortunate for the mainland, at least hindrance shot this from my house.
6Continental have a frost free refrigerator 430 liters, and spoiled the electronic card, or the mother can find this number, the factory has a lot less, I would find such a piece, I'll fix this continent ..... and I'll get rid of it urgently.
john
7GE the biggest bomb of the market, I have a washer 10.2 kg, with 3 years of use, the plate has been repaired 3 times, and guess what, she's spoiled again ....
8That is why I only buy the lg washers, front-opening models are prettier and they do not work as these other brands.
9good luck with that your machine!!
I agree ... I had problems with mtos promblemas Brastemp and hard to fix! so I opted to buy a machine with front opening .. estya mto ... that best in quality and price!
10Mr. ANTONIO CARLOS GIUSTE - Please be esetiver online - answer me
11apresntou this defect when the refrigerator motor stopped working??
BECAUSE I think mine is a identido MODEL - ENGINE and the refrigerator - not working? WHAT IF I WILL BE OFF and leave for about 12 hours will solve the problem?
I bought a Magnet BASTEMP and lasted twenty years, and even after buying a 430 liters FREE FOST also BRASTEMP I made a donation of old and she still continues without problems; Ja NOVA after two miserable years of use once so (do not turn on motor), and WASHER bought a 10 kg - after exactly one year and 10 months also crashed - I had to buy the ENTIRE PANEL MACHINE precinho the basic real 430.00, NOW has already defective again, but put a refurbished part $ 130.00. CONCLUSION: NOR BRASTEMP BRASTEMP are those of yesteryear. JESUS AMADAO - aCHJO NOW THAT IS A MATTER OF LUCK. BRASTEMP is now synonymous with high price, the products are PORCALHÕES like the others.
12This should work on GE Vinicius ... Cause the washing machine one is a bomb ... First 3 year warranty is misleading, since q can not you register the product on the site. The product is very bad, the softener does not come down and crashed four years now with the card ... Really a very fragile little machine. Even the technical assistance that mark qdo was discouraged to see the problem of fabric softener, which has no solution for design error. He said he would not last five years ... Q ... I was actually a more antiguinha Brastemp, must have nearly 10 years, 10 to q gives zero in this GE.
13I bought a Brastemp frost free in August 2008 with three months she stopped freezing completely, I called the technician under warranty and the defect was in danper (old thermostat) he changed the play and gave me a tip: every time this happens the lady off the refrigerator for 24 hours then turn everything back to normal. I thought he was coming out of my face, but unfortunately this is happening every two months on average. When this occurs, we have to move everything to my old Amana refrigerator 14 years (by the way is optimal) In the meantime my wife Maria Ines Brastemp Berti phoned several times and sent some emails to Brastemp and not answered, BRASTEMP NOT FREE. We changed our home and leave the fridge in the old house that was built just for now season. Mabe bought on 1 December and 20 days of use "PEM" THE SAME DEFECT customer service told me to wait about 12 hours off and on again, did not work, as we were with the foot behind the purchase made with such insurance 'BROKE CHANGES "I'm currently waiting for the technician to evaluate the defect Mabe, talked to the store and was well attended and they are also awaiting the opinion of the coach (just do not have a refrigerator reservation, and I have to put things in Styrofoam) of course I'll want to change and not write another ... Mabe the outcome of this novel: THE SAGA OF THE MAGNET THAT NO GELA ...
14Oh, I have a tb Continental Evolution, for many years without problem ... miss those times!
15Plate the plate .... always!
16Folks, I also went through the same problem, I always Brastemp since childhood, as if there oq, but once digitized products, nothing, everything is programmed to last a year at most, very lucky, a little more , my washing machine and microwave had my problem on the boards with a year of use, the system sent to repair but it did not last 3 months the problem returned and machine charged me 420 for the actual repair, chose to donate to them and exchanging it for now Electrolux and ANALOG because while I can not want anything more digital .... no more harmful! Brastemp, never!
Whenever the board .....
17Actually, my Brastemp dishwasher, microwave and now I'm sure, were made to last only one year, although prices are very high, I thought so immoral that the price charged for the repairs that I chose to donate the two, now only use Electrolux, and analog models, as plscas, never again ... while I can run away from digital models, which I was very angry!
I have a Ge 8 kg, 4 years ago I paid R $ 1,300.00. Today I think I'll have to throw the machine away, it gave the board and the problem no longer makes Ge. I am very angry about it.
18I called the sac and they guided me to call all authorized to see that you have the part in stock, it is soft!?
GE and one of the best brands on the market today! I can say that
19